CQC latest inspection at Nightingale Care Home receives a “Good” in all areas!
The team at our Nightingale Care Home in Welborne, Norfolk have welcomed a “good” in all areas Care Quality Commission (CQC) inspection rating.
Angela Newsome manager of the care home near Norwich says “We are delighted with the report. As a team, we share a passion for good care and I am delighted that this has been recognised by the inspector.”
The inspector notes that people were treated with dignity and respect by the staff members. They developed good relationships with people living at the home, which ensured people received the care they wanted in the way they preferred.
One visitor at Nightingale said staff were, “Really lovely, very kind.” Another visitor told us, “Best staff ever, really marvellous, couldn’t find better.” We spent time watching how staff interacted with people and found that they were kind, gentle and considerate towards people. They spoke to them with affection and respect.
They also noted that staff were caring, kind, respectful and courteous. “Staff members knew people well, what they liked and how they wanted to be treated. They responded to people’s needs well and support was always available. Care plans contained enough information to support individual people with their needs. People were happy living at the home and staff supported them to be as independent as possible.”
Angela has also praised the team at Nightingale for their excellent support and dedication. “Some staff have been here several years and training sessions are well attended, and this wealth of knowledge, experience and overall culture of care was reflected in the CQC report”. Angela is also proud that Nightingale has a team of activity co-ordinators working 7 days a week, providing stimulation for our residents, either one to one or as group activities, which is essential for well-being.
For more information please call Nightingale Care Home Team on 01362 850329